Reply to mail and organise your inbox

Reply, reply all and forward a message, act on several messages at once, then build your own folders and labels so the Email Business inbox stays manageable.

The mailbox groups messages on the same subject into one conversation. Opening it shows every exchange, with the newest message already expanded.

Before you start

  • You can sign in to your mailbox on webmail

Reply to a message

Open the message, click the More icon in the top right of the message block, then pick:

ChoiceThe message goes to
Replythe sender only
Reply Allthe sender and every address on the To and Cc lines
Forwardwhoever you type in, carrying the full body and attachments

An open message with the More menu expanded in the top right of the message block, listing Reply, Reply All, Forward, Delete, Mark as unread, Report spam, Print and View source; below the body sit the Reply and Forward buttons

The editor opens inside the conversation. The earlier message is quoted for you — click Hide quoted text if it gets in the way.

The same menu holds Print and View source.

Act on several messages at once

  1. Tick the box at the start of each message row. To pick a group, click the arrow beside the selector at the top of the list: All, Read, Unread, Starred
  2. A toolbar appears with Report spam, Delete, Mark as read, Move to and More — Label lives inside More

Right-clicking a message row offers the same actions for that one message, plus Reply, Forward and Star.

Create your own folder

  1. In the left sidebar, click the + on the Folders row
  2. Fill in Folder Name
  3. Click Save

Hover a folder to reveal two buttons at the end of its row: + creates a subfolder, and ⋮ opens Create Subfolder · Rename · Move to folder · Delete.

Create your own label

  1. Click the + on the Labels row
  2. Fill in Label name... and pick a colour
  3. Click Save

A message lives in exactly one folder but can carry several labels. The full comparison is in Mailbox folder and label reference.

Check the result

  1. Select a message, click Move to and choose the folder you just created
  2. Open that folder in the sidebar: the message must be there, and gone from Inbox

Labels work the other way round: after labelling, the message stays where it was and also shows up when you click the label name.

Common problems

SymptomCause
No action toolbar appearsNo message is ticked yet
Deleting a folder also removed the mail insideDeleting a folder takes its subfolders and messages with it — move the mail out first
A message disappeared after labellingLabels never move mail; you most likely clicked Move to

Write and send

Fill in recipients, add CC and BCC, attach files within the limits, insert a ready-made template and save a draft in your Email Business mailbox.

Email signature

Create one or more signatures for your mailbox, pick the default for new messages and for replies, and set where the signature sits relative to quoted text.