Product documentation

CloudFly VMail Docs

User guides for CloudFly VMail — two separate sections, one for whoever administers the company email services, one for whoever just uses a mailbox.

Administrator

I administer my company's email services

You sign in at vmail.cloudfly.vn/admin

The console shows exactly the services your company bought — mailboxes, spam filtering, sending via API or SMTP.

The admin console: a service rail on the left listing Business, Security, API and Relay with Business open; a menu column grouped into Manage, Configure and Tools; the Users page with its mailbox and quota table as content

Create mailboxes for staff, set quotas, reset passwords
Publish DNS records and verify the domain
Turn on spam filtering for the whole domain
Connect an application to send mail via API or SMTP

Go to the administrator section

Mailbox user

I use a mailbox

You sign in at vmail.cloudfly.vn

You only see your own mailbox; domain settings and other people’s accounts are not part of this section.

A webmail inbox: the left column has Inbox, Drafts, Scheduled, Sent, Spam and Trash plus custom folders and labels; on the right a message list from many senders, with starred rows, unread rows in bold and coloured labels

Write, reply and schedule messages
Set a signature and turn on auto-reply while away
Organise folders, apply labels, find old mail
Deal with spam and change your own password

Go to the mailbox user section

For the Administrator

Services

Four services on shared infrastructure, plus the platform layer all four rely on.

Platform

Domains, DNS records and administrators — the first thing to set up.

MailboxesEmail Business

Mailboxes for your staff: create accounts, set quotas, reset passwords.

Spam filteringEmail Security

Filter spam and malware before it reaches your own mail server.

Send via APIEmail API

Send transactional mail from your application over an HTTP API.

Send via SMTPEmail Relay

Send mail from an existing application over SMTP, no code changes.

Can't find what you need?

Call technical support, or message us on Zalo — someone is on duty during business hours.

For the Mailbox user

Using your mailbox

No domain or DNS knowledge needed. Read Getting started first, then look the rest up as you go.

Get started Write and send Reply and organise Email signature Templates Auto-reply Schedule send Find old mail Spam Folders & labels Password & appearance Two-step verification Common problems

For the Administrator

Three things to know first

Always copy configuration values from the console. MX, SPF and DKIM records differ per domain. These guides describe only their shape, so you know what you are looking at.

DNS records take time to propagate. Usually minutes, sometimes up to 24 hours. The platform re-checks on a schedule, so you do not need to stay on the page.

Mail configuration fails silently. A wrong record still saves successfully, mail still reports as sent, it just lands in the recipient's spam folder. That is why every guide has a Check your work section — do not skip it.